Shipping & Refund
At Nugget Jewellery, we aim to provide a seamless and enjoyable shopping experience for our customers. Here's what you need to know about our shipping process:
Processing Time: Orders are typically processed within 3-7 business days from the date of purchase. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
Shipping Methods: We offer a range of shipping options to suit your preferences. Available shipping methods and associated costs will be displayed during checkout.
Shipping Time: Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
Estimated delivery time is 3-14 business days once your order has been processed.
Note:We do NOT ship to P.O. Box.
Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
International Shipping: Nugget Jewellery offers international shipping to select destinations. Please be aware that customs and import duties may apply, and customers are responsible for any additional fees that may be incurred.
Refund & Return Policy
We want you to be completely satisfied with your Nugget Jewellery purchase. If for any reason you are not satisfied, here's our refund and return policy:
30-Day Return: If you are not satisfied with your purchase, you have 30 days from the date of delivery to initiate a return.
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
1. Contact our customer service team at to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
2. Once your return is approved, we will provide you with return instructions and a return shipping label (if applicable).
3. Pack the item securely in its original packaging and attach the provided return label.
4. Drop off the package at the designated shipping location or schedule a pickup with the designated carrier.
1. Once we receive the returned item and verify its condition, we will process your refund.
2. Refunds will be issued to the original payment method used for the purchase.
3. Please allow 2-4 business days for the refund to be reflected in your account.
Non-Refundable Items: Certain items, such as personalized or custom-made pieces, are not eligible for returns unless they are defective or damaged upon arrival.
If you have any questions or concerns about our Shipping & Refund Policy, please contact us at email@example.com. We are here to assist you and ensure you have a positive experience with Nugget Jewellery.